Help & Frequently Asked Questions

General Questions

I have had an allergic reaction to jewellery before, will I get the same from your jewellery?

No, the reason you had a reaction was due to the nickel content in the jewellery. Our jewellery is 925 sterling silver and does not contain nickel.

How can I be sure that my credit card details are secure?

We use 128-bit industry grade SSL certificates to ensure that your credit card details are completely secure and safe from hackers.

I received my item as a gift, can I return it?

You can return it to us for an exchange or gift certificate. Alternatively, the purchaser can claim a full refund within 7 days of receipt.

How can I measure my ring size?

Please read our ring sizing information.

My jewellery is very dull, how can bring back the shine?

Please read our jewellery care information.

Ring Sizing

We quote sizes in UK and US measurements. If you are unsure of your size you can go to any jewellers and ask them to measure your finger, they will do this free of charge, or if you have a ring to measure against, you can use our Ring Sizer.

Jewellery Care

Here are some simple steps you can take to prolong the shine and sparkle of your jewellery.

  • Give the silver a bit of a shine and buff with a silver polishing cloth from time to time.
  • Gemstones can look dull when they’re a bit dirty so use an old toothbrush and warm soapy water and give it a gentle scrub-up. Don’t forget to get in behind the stone too.
  • If your jewellery becomes scratched or dented you’ll need a pro to bring back the shine, so when you’re doing your household chores or a bit of DIY’ing don’t forget to remove it.

Delivery

We use Royal Mail for our domestic and international delivery services. Our Standard UK service is Royal Mail 'Signed For' delivery but is not guaranteed next day. Our Express UK service is Royal Mail 'Special Delivery' requiring a signature and guaranteed next day before 1.00pm.

  • Our Standard UK postage and packing is £2.00 including insurance up to £35
  • Our Express UK postage and packing is £3.50 including insurance up to £500
  • Our international postage and packing is £8 Europe, £10 USA and £12 rest of the World
  • All orders received before 3pm will be dispatched the same day.
  • All orders received after 3pm or over the weekend will be dispatched the next working day.

Returns Policy

We hope that you will be more than happy with your choice but we understand that when buying jewellery the need to try it on is really important.

We will give you a cooling off period of 7 days from receipt of your goods so you can be sure that you made the right choice. Just contact us by email or telephone and we will send you a returns form, fill out the form and return the item in its original packaging, unworn and in perfect condition. The postage and packing charges will not be refunded.

Unfortunately we cannot extend this policy to pierced jewellery for hygiene reasons so choose wisely.

Faulty Items

Items that arrive damaged must be reported to us within 2 days of receipt.

We guarantee all our items for 28 days from receipt, if a manufacturing defect is found within this time please notify us immediately.

In all cases a replacement or full refund including postage will be offered.